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Course Title
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Introduction to Effective Communications
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Target Group
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Managers, Supervisors and Charge-hands in small and medium sized enterprises
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Duration
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Two sessions of 2.5 hours (excluding refreshment breaks)
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Suggested Timing
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6pm - 9pm weekdays or 10am - 1pm and 1:30pm - 4:30pm weekends
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Venue
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Your choice
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Date & Time
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Your choice
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Course Aim
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Improve competence and capability in the skills of practical communications, participation and leadership, in business.
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Objectives
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- Effectively communicate organisational or project goals
- Effectively communicate and do your job better
- Effectively communicate to help your decision making
- Effectively communicate to improve your management style
- Effectively communicate to improve working relations in all your dealings.
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Description
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This introductory module takes us through the basic skills of effective communication including how we speak, listen, write and read. It shows how those skills can be applied in a working environment leading to quality improvements. It deals with conflict and other barriers to communication, and builds confidence through the use of practical simulated scenarios.
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Requirements
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Sense of humour, relaxed attitude, no mobile phones please.
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Course Title
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Introduction to Personal Effectiveness
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Target Group
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Managers, Supervisors and Charge-hands in small and medium sized enterprises
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Duration
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Two sessions of 2.5 hours (excluding refreshment breaks)
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Suggested Timing
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6pm - 9pm weekdays or 10am - 1pm and 1:30pm - 4:30pm weekends
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Venue
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Your choice
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Date & Time
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Your choice
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Course Aim
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Improve competence, capability and confidence in the skills of practical operational business management.
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Objectives
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- Effectively communicate your organisational goals and requirements
- Develop your confidence in decision making
- Improve your management techniques
- Improve your working relations with staff and others
- Improve your influencing skills
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Description
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This introductory module takes us through the basic skills of personal effectiveness and confidence at work including conflict resolution, assertiveness, giving and receiving feedback, how we speak and listen, and how these skills can be applied in a practical business environment.
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Requirements
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Sense of humour, relaxed attitude, no mobile phones please.
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Course Title
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Introduction to Customer Care Skills
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Target Group
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Owners,Managers and ‘front of house’ staff in small and medium sized enterprises
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Duration
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One session of 2.5 hours (excluding refreshment breaks)
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Suggested Timing
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6pm - 9pm weekdays or 10am - 1pm and 1:30pm - 4:30pm weekends
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Venue
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Your choice
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Date & Time
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Your choice
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Course Aim
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Improve competence, capability and confidence in the technical and interpersonal skills required to ensure a positive customer experience
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Objectives
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- Effectively care about your customers
- Develop confidence in customer contracts
- Contribute to enhancing brand and business loyalty
- Effectively deal with complaints
- Develop the ‘Moment of Truth’
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Description
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This introductory module takes us through the basic skills of developing an effective customer care policy, generating positive customer experiences and recognising and developing the ‘Moment of Truth’ contacts that are so important in creating good first impressions and enhancing customer loyalty
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Requirements
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Sense of humour, relaxed attitude, no mobile phones please.
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Course Title
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Introduction to Managing Absence
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Target Group
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Owners,Managers and supervisory staff in small and medium sized enterprises
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Duration
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One session of 2.5 hours (excluding refreshment breaks)
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Suggested Timing
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6pm - 9pm weekdays or 10am - 1pm and 1:30pm - 4:30pm weekends
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Venue
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Your choice
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Date & Time
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Your choice
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Course Aim
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Improve competence, capability and confidence in dealing with the issues related to employees absence from the workplace.
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Objectives
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- Techniques to reduce unauthorised absence
- Absence and Employment Law
- Absence monitoring and record keeping
- Distinguishing between genuine and fake absence
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Description
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This introductory module takes us through the skills needed to develop a basic absence management policy, the importance of keeping good records, the support from and requirements of Employment Law and possible remedial actions.
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Requirements
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Sense of humour, relaxed attitude, no mobile phones please.
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Course Title
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Entrepreneurship and Developing Entrepreneurial Skills
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Target Group
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Owners,Managers, students, and new start-ups in small and medium sized enterprises
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Duration
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Two day weekend
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Suggested Timing
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Your choice (Day attendance or Residential)
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Venue
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Your choice
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Date & Time
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Your choice
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Course Aim
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Increase awareness of the role of entrepreneurial behaviour and enterprise in developing new and existing businesses.
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Objectives
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- Understand organisational structure and culture
- Understand basic issues of change management
- Understand the role of enterprise in business survival
- The role of staff participation in organisational development
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Description
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This two day course takes us through the basic skills and knowledge required in an entrepreneurial approach to business development, how to identify support mechanisms for operational improvement and how to involve staff in adopting an enterprise (treat it like their own) approach to business.
Please note: Weekend residential courses include enhanced practical elements.
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Requirements
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Sense of humour, relaxed attitude, no mobile phones please.
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Course Title
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Managing Stress at Work
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Target Group
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Owners,Managers and supervisory staff in small and medium sized enterprises
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Duration
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Two sessions of 2.5 hours (excluding refreshment breaks)
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Suggested Timing
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6pm - 9pm weekdays or 10am - 1pm and 1:30pm - 4:30pm weekends
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Venue
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Your choice
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Date & Time
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Your choice
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Course Aim
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Improve competence and positive behaviour related to stress in participating and leading roles in a business environment
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Objectives
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- Effectively manage workload
- Effectively manage problems
- Effectively manage health & safety implications
- Effectively manage workplace politics
- Effectively manage responsibilities
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Description
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This module takes us through the basic competencies for managing stress at work, how to apply those skills and knowledge to prevent health & safety issues becoming a problem and how to prevent absenteeism attributable to stress.
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Requirements
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Sense of humour, relaxed attitude, no mobile phones please.
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Course Title
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Quality Assurance and Total Quality Management
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Target Group
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Owners,Managers and new start-ups in small and medium sized enterprises
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Duration
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Two day weekend
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Suggested Timing
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Your choice (Day attendance or Residential)
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Venue
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Your choice
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Date & Time
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Your choice
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Course Aim
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Increase awareness of the practical business benefits of a structured Quality Assurance System
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Objectives
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- Provide an overview of TQM and problem solving
- Understand basic organisational structure and culture
- Understand basic business improvement processes
- Understand the business and legal benefits of TQM
- Understand the role of staff communication and participation in TQM
- Develop a more effective management style
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Description
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This two day course takes us through the basic skills and knowledge required to implement and sustain effective quality management policies and programmes. Learn how to motivate employees, align their activity with business vision and goals, pre-empt problems and communicate change. Understand how to influence organisational culture and distinguish between effective and ineffective management styles and learn the value of completing a communications audit within an organisation.
Please note: Weekend residential courses include enhanced practical elements.
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Requirements
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Sense of humour, relaxed attitude, no mobile phones please.
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